Motorola SURFboard SB5100 cable modem is among the first to earn the Microsoft Designed for Windows logo for Windows Windows 2000, Windows Me, and Windows XP operating systems. New Unique Vertical Design --slim design saves desk space Standby switch provides enhanced security against unauthorized access to your PC Front panel LEDs make troubleshooting easy Specially designed architecture allows for future upgrades DOCSIS 1.1 and 2.0 CableLabs Certified Includes USB and Ethernet Cables, AC adapter, Quick Start Guide, CD-ROM with USB drivers and User Manual 2-Year Limited Warranty
DOCSIS 1.1 and 2.0 Certified
Integrated A-TDMA and S-CDMA technology--capable of providing up to 30 Mbps upstream data rate
USB and Ethernet connectivity
Front panel status LEDs and built-in HTML-based diagnostics for quick and easy troubleshooting
Compatible with Windows 95, 98, 2000, Me, NT, XP, Mac OS, Linux, and UNIX
Appears to work ok, but I was sold a USED unit as NEW
Review Date: August 2, 2010
Reviewer: Austin Esfandiary,
The set-up and operation of this unit are just fine, but at first I was a little worried that it might not work well, is re-conditioned, as it dit not arrive in the standard Motorola Packaging shown.
The other Reason why I believe it is extremely likely that this is a USED or RE-CONDITIONED unit - THAT HAD BEEN SOLD TO ME AS NEW - is that beyond coming in a just a plain brown wrapper, the Serial # (which I needed to provision the Modem) had an area that was faded and very hard to read. I could only decipher it with a very powerful magnifying glass and reading glasses. If this modem had been BRAND NEW - AS ADVERTISED, I believe that the Serial # would have been printed solid with any part of it fading. I feel cheated, that I sold a used Modem, and would prefer to get my money back or a BRAND NEW UNIT as shown!
Having said that, I was in a big hurry to get internet service, so I set it up, and after I provisioned it with my ISP (RCN) it started working immediately.
My only other question/concern is that I also bought an ITP Router at AMAZON that enjoys excellent reviews, yet my service has only barely been adequate... not excellent. In fact, too often, the connection is just too slow!!!
I am not sure if the problem is with this used Modem, the Router, or the ISP.... so if I ever find out why my service is not excellent, I will post the results here.
I bought this used from Amazon.com. It works like new. Setup was easy. Been using for more than 6 months and no problems so far. Would definitely recommend to buy this mode.
Good product, but comcast sucks
Review Date: June 8, 2010
Reviewer: Bryan Chao, San Francisco, CA
Works well for Comcast. the issue is that you need to call comcast customer support and have them register your unit before it's useful... and you can imagine how that can go!!
As Good As New
Review Date: May 6, 2010
Reviewer: Eddie Vortex, San Francisco
I bought this product [second hand] to replace the identical one I received from Comcast with my high speed internet service. They were charging me $5 extra a month. It works great just like the original. No extra charges.
Works like a snap
Review Date: April 25, 2010
Reviewer: Vineet Pruthi, Redmond, WA
The modem installation was quick and easy. All that was needed was a call to comcast to activate it. Even though it's refurb it looks like new. I am glad i bought this instead of paying $5 per month as modem rental!
Quick Savings
Review Date: April 24, 2010
Reviewer: R. Anderson, washington dc area
Comcast raised its rates to rent their modem so I bought this "used" one. It arrived quickly with no problem using Amazon's free shipping option. I plugged in the modem, coordinated with Comcast on the phone to program in the serial number and it worked right away. It will pay for itself in less than six months.
Packaging and Print Material
Review Date: April 23, 2010
Reviewer: Peter M. Akmans, Brooksville, FL USA
I expected the item to arrive with the installion guide and other print material to be included. Otherwise I am pleased with the item.
Inadequate
Review Date: April 17, 2010
Reviewer: Almo, Jersey City, NJ
This product does not work properly. I have to reboot the modem at least 2-3X a day as the connection is constantly lost. It was cheap, but still a waste of my money.
Better than renting!
Review Date: March 31, 2010
Reviewer: Kitty Kat, Long Beach, CA
I purchased this after receiving my first internet cable bill and discovered that I was being charged for renting the modem. After crunching some numbers, I decided that buying my own would be more cost-effective. The standard big name electronic stores had modems, but priced a little rich for my taste.
Once again, Amazon has come through again! I found this modem for roughly half the price listed at the electronic stores and was very impressed with how easy it was to set it up. After a short call to my internet provider to swap serial numbers for my account, I was back online with minimal interruption to my internet. It's just as effective as the modem I was renting and at a fraction of the cost, a definite bonus in today's economy. Very pleased with this item.
Appears to work ok, but I was sold a USED unit as NEW
